Local Listen 1

Colleagues from across bpha are out in our communities, listening to the voices of customers on their doorsteps.

Just a few minutes of your time could make a big difference in helping us learn more about you and how you feel about your home and community. The feedback we receive is invaluable in helping us make sure we are delivering the right services for you.

If we haven't knocked on your door, or if we visited but missed you, you can still take part in our Local Listen survey to help us understand what's important to you.

Learning more about you

To help ensure the services we provide are right for you, we are continuing to improve the information we hold about our customers. By knowing a little more about you, we'll be better able to make sure the services we deliver meet your needs and aspirations.

If you tell us in the survey that you have a disability, or if you have not yet completed your customer profile information, we will send you an email with a link to a form where you can provide more details. If we do not hold an email address for you, a member of the team will contact you directly.

What will you do with the results?

Our team will follow up on any urgent queries you raise, and you will be contacted directly where appropriate.

We will collate the overall results and review any recurring issues or themes where changes could help improve your customer experience.

If you haven't yet had the chance to have your say and would like to be in with a chance of winning one of three £50 Love2Shop vouchers*, please complete the short survey below.