admin_v3_pages

age_question

analytics

archival_summary_mailer

brainstormer_emails

brainstormer_upgrades

campaign_monitor

chain_mailers

collect_only_year

consultation_hub

content_security_policy

content_security_policy_report_only

content_security_policy_strict

cookie_policy

custom_code

custom_js_tracking

dashboard

dashboard_filters_visibility

delete_survey_test_responses

demographic_filter_text_analysis

digest_email_subscription

disable_akismet

disable_engagement_depth_query_optimization

disable_facebook_sdk

disable_google_analytics

disable_twitter_widget

disable_user_analytics_tracking

disallow_platform_admin_access

drip_campaigns

emoji_question

enable_active_directory_signup

enable_admin_survey_pdf_download

enable_auto_hide_past_key_dates

enable_ehq_newsletter

enable_email_sharing_snippet

enable_froala_participant_css

enable_market_place

enable_material_sidebar

enable_modelled_data_age

enable_modelled_data_location

enable_newsfeed_date_settings

enable_participant_page_hub_filters

enable_pfe_authentication

enable_pfe_ideas

enable_pfe_survey

enable_reporting_filter_builder

enable_secret_key_question

enable_site_onboarding

enable_site_recaptcha

enable_static_page_question

enable_stock_image_library

enforce_sso

enhanced_skip_to_menu

enhanced_social_share

enhancements_on_places

esri_places_migration

follow_project_widget

forum_topic_optimization

full_page_graphs_in_reporting

gov_delivery_integration

hide_participant_details_survey_analysis_pdf

homepage_upgrades

html_emails

hub_admin

hubs_on_new_appearance_editor

idea-tool-unverified-participation

idea_unverified_participation

image_editor

imgix_for_homepages

imgix_for_project_pages

individual_social_sharing_for_qanda

intercom

load_theme_css_first

location_question

mailchimp

manage_project_team

mapboxgl

marketplace_sms_integration

matomo_tracking

mentions

microcopy_overrides

modelled_data_ethnicity_field

modelled_data_gender_field

multi_level_links

multilingual_admin_interface

new_badge_paradigm

new_comment_feature

new_cookie_consent_manager

new_login_page_design

new_mapper

new_project_pages

new_story_telling_tool

new_surveys

new_user_profile

newsletter_tracking_code

notifications

open_documents_inline

open_pdf_inline

open_survey

open_surveys

overview_dashboard_sharing

participants_page_revamp

pfe_header_v2

pfe_share_ideas_board

places_ui_upgrades

places_upgrade

port_project_to_bluehaven

prevent-protected-projects-in-catalogs

privacy_and_security

project_clone

project_finder_embed

project_page_editor

project_page_refresh

project_settings

project_sharing

project_tag_manager

project_tags_filters

protected_hubs_on_new_appearance_editor

quickpoll_share_link

readspeaker

registration_upgrades

render_site_header_in_places

report_download_confirmation

reporting_dashboard_optimised

reporting_dashboard_v2

reporting_ui

revamped_video_player

saved_filter_dashboard_sharing

scim_toggle

segment_analytics

segment_analytics_admin

segment_analytics_participant

self_service_hubs

shapefile_support_for_places

show_advance_search_text_analysis

show_bar_graph_for_checkbox_questions

show_context_link_analytics

show_css_overrides_editor_in_new_home_page_editor

show_custom_dashboard

show_customized_survey

show_date_filter_text_analysis

show_homepage_whitespaces

show_new_auto_notification_email

show_new_home_page_editor

show_new_user_profile_dropdown

show_participant_communities

show_project_banner

show_project_page_as_homepage

show_revised_survey

show_sentiment_analysis_in_text_analysis

show_split_data_for_likert_questions

show_table_for_ranking_questions

show_theme_variables

single_page_manage_widget

single-signon

social_share_modal

sorting_qanda_question

stop_forum_spam

submission_manager

submission_manager_places_photo_support

survey_analysis

survey_cross_tab

survey_email_question

survey_new_ui

survey_qp_disable_unverified

survey_share_link

switch_to_admin_ui

switch_to_new_prm

tabs_reorder

text_analysis

text_analysis_2023

text_analysis_2023_sentiment_analysis

text_analysis_2024_entities

text_analysis_2024_keyphrases

text_analysis_v2

tool_enhancements

tool_tab_preview

tools_listing

unsplash_support_for_project_pages

upgraded_homepage_editor

upgraded_rich_text_editor

user_imports

user_profile_phase_2

v1_reports

v4_admin_marketplace

v5_interface_switch

walkme

weekly_digest_to_admins

widget_cloning

widget_scoping

Your online customer engagement community. &nbsp;A place to share your views and take part in conversations where your contribution will help improve services at bpha, all from the comfort of your own home. &nbsp;

Welcome to the Place 

Bedford Borough Council&rsquo;s emerging Local Plan 2040 (consulted on last year) includes Greyfriars as an opportunity for regeneration and the development of new homes.The Council and bpha are able to use their own land and buildings to stimulate regeneration of key town centre locations and build high quality urban neighbourhoods.In building new homes and replacing existing ones, bpha and the Council will want to take a long term view by providing homes that ﬁt well into the neighbourhood, are of high quality, are environmentally sustainable and will stand the test of time.Vision for the future of GreyfriarsAfter hearing your views, we have prepared the following aspirations for the future of Greyfriars. It will:<ul><li>Be delivered through working in partnership with existing residents, landowners, other stakeholders, and the wider community.</li><li>Make the best use of the Partnerships&rsquo; assets.</li><li>Be well-connected and safe. The site&rsquo;s central location presents the opportunity to enhance safe sustainable travel to the town centre and nearby facilities.</li><li>Be a sustainable new neighbourhood. Public land ownership means the site offers an opportunity to demonstrate sustainable design, and target net zero carbon development.</li><li>Be diverse. The redevelopment offers the opportunity for new housing types and tenures appropriate for meeting the existing residents&rsquo; needs as well as new demand to create a mixed and balanced community.</li><li>Be a green place. The outside space will be an integral part of the new neighbourhood and street scenes, and incorporates lessons learned from living in the pandemic.</li></ul> You can find up to date information on the proposals and an opportunity to share your views on the council&#39;s website: <a href="https://www.bedford.gov.uk/planning-and-building-control/planning-policy/greyfriars-north-supplementary-planning-document" rel="noopener noreferrer" target="_blank">https://www.bedford.gov.uk/planning-and-building-control/planning-policy/greyfriars-north-supplementary-planning-document</a> <img src="https://s3-eu-west-1.amazonaws.com/ehq-production-europe/0aab84b3f62aab0202346917b213aad023f97a5b/original/1655129967/83712793d60310b7c119c3867d917f1f_greyfriars-banner-3.jpg?1655129967" style="width: 975px;" class="fr-fic fr-dib"> <div class="fr-img-space-wrap"> </div>

Greyfriars consultation

Are you a customer that lives in Roise, Beckett and Priory Court? Following on from the Building Safety Event on 16 July we would like you to hear your feedback whether you attended the event or didn&#39;t attend and to get feedback on the Building safety resident engagement guides. Please complete the short survey below.

Building Safety Event

Following on from our Kitchen &amp; Bathroom event earlier in the year when customers were invited into bpha Bedford Heights, customers were asked to select 5 of their favourite options out of 10 options available. Thanks to these customers the options have now been selected and used in our installations . We are delighted to share with you some of the installations that have happened since April.Here are some quotes from customers that have recently had a new kitchen or bathroom.&quot;I&rsquo;m extremely happy with my lovely kitchen from bpha. Excellent, customer-led, responsive service from Lewis who was thoroughly professional from start to finish. He took time to understand My needs and likes as I needed more Storage, and was very Understanding. Lewis and Nick came up with some lovely designs features of kitchen units and layout in 3D. They also made lots of very practical suggestions to make my kitchen work for me. The kitchen fitters Miles &amp; Quincey and the rest of the team, worked extremely hard, even squeezing in additional work within the original planned time frame, and all to a very high standard. such a great Team who are very efficient and Trustworthy couldn&rsquo;t have asked for a better team than this.&quot;&quot;After our conversation yesterday just wanted to message to confirm that Quincy and Miles were absolutely wonderful. Friendly, professional and they did a brilliant job with my kitchen I have no complaints I love it and again they did such a great job.&quot;&quot;WOW where do I begin firstly I would like to say thank you for my new kitchen. As for the workmen Stuart and Carl I was absolutely delighted with the work they both done from start to finish. They were here on time every day they were both polite got on with their work and cleaned up after themselves every single day. I would recommend them both and my kitchen looks absolutely gorgeous. As I stated only downfall was not having the cooker . But once again thank you so much.&quot;

Shining the focus on our new Kitchen and Bathroom installations

We are reviewing our social media channels and in particular X. Before we make any decisions as to whether we remove or add any channels, we would like to get the views of our customers.We want to know whether you are using social media and if you use it to engage/communicate with us.Could you please complete the short survey below by 18 October 2024. By completing the survey you will be entered into a draw to win a &pound;10.00 voucher.

Do you use social media?

Have you seen our new website?Working with customers, we have redesigned our website to make it easier for you to find what&rsquo;s important to you. The new site is designed to help you find the information you need quickly and easily.You told us you wanted to be able to report a repair and access your bpha account quickly and easily and these are now prominent buttons on the home page for you to do this. Immediately below these are quick link buttons which take you to information on how you can get involved with shaping our services and ways to pay to your rent.The site also includes live data, such as how long the wait times are for the Customer Communications Centre and the Repairs Team to help you decide the best method and time to get in touch.Thank you to our customer group, who played such an important role in shaping and testing the new website. Their feedback very much influenced how it looks and works.As with anything of this scale, you may experience a few glitches over the first few weeks. We will prioritise fixing any website issues you report, and look forward to your thoughts on any suggested improvements at <a href="mailto:Customervoice@bpha.org.uk" target="_blank">Customervoice@bpha.org.uk</a>you can find our website here: <a href="https://www.bpha.org.uk/">https://www.bpha.org.uk/</a>Please complete the short survey below with your feedback on the new look website.

Website

Feedback on 2022 Customer Annual Report