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Consultation has concluded
Hello
The Service Improvement Panel is a group of bpha customers (like you 🙂), who are committed to improving the service, for you.
We are completing a review into the customer self service portal 'My.account' and would like to hear from other customers about your experience using 'My.account', any barriers to why you don't use it and anything else you would like to be able to access on the portal.
Please complete the relevant survey for you based on your tenancy type and whether you are or are not registered on "My.account". The survey options are as follows: - Shared owner - not registered - Shared owner - registered - Rental customer - not registered - Rental customer - Registered
You can opt in to enter a prize draw to receive £25 Love2Shop voucher for completing a survey on the Place by 25th January 2026, please see t's and c's.
Thank you and Best wishes
Sadie, Zeeshan and everyone on the SIP panel.
Hello
The Service Improvement Panel is a group of bpha customers (like you 🙂), who are committed to improving the service, for you.
We are completing a review into the customer self service portal 'My.account' and would like to hear from other customers about your experience using 'My.account', any barriers to why you don't use it and anything else you would like to be able to access on the portal.
Please complete the relevant survey for you based on your tenancy type and whether you are or are not registered on "My.account". The survey options are as follows: - Shared owner - not registered - Shared owner - registered - Rental customer - not registered - Rental customer - Registered
You can opt in to enter a prize draw to receive £25 Love2Shop voucher for completing a survey on the Place by 25th January 2026, please see t's and c's.
