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Why we are asking We want to understand how customers choose to report repairs, what helps or prevents them from using my.account, and what would make the online service easier and more trustworthy. Your feedback will help us improve the service. The survey should take around 5 minutes.
The survey will remain open until 12:00pm on 23 November.
If you would like to share your views in more detail, you can also register your interest in taking part in one of our online focus groups via Microsoft Teams:
Focus Group 1: 26 November, 12:00pm - 1:30pm
Focus Group 2: 26 November, 6:00pm - 7:30pm
There will be an opportunity within the survey to indicate whether you would like to participate in a focus group. Places may be limited, and we will contact participants with further details after the survey closes.
As an incentive for taking part in this survey you can opt in to win a £25 Love2shop voucher. Terms and Conditions apply.
Thank you for taking the time to share your feedback. Your views are important and will help shape future improvements to our services.
Why we are asking We want to understand how customers choose to report repairs, what helps or prevents them from using my.account, and what would make the online service easier and more trustworthy. Your feedback will help us improve the service. The survey should take around 5 minutes.
The survey will remain open until 12:00pm on 23 November.
If you would like to share your views in more detail, you can also register your interest in taking part in one of our online focus groups via Microsoft Teams:
Focus Group 1: 26 November, 12:00pm - 1:30pm
Focus Group 2: 26 November, 6:00pm - 7:30pm
There will be an opportunity within the survey to indicate whether you would like to participate in a focus group. Places may be limited, and we will contact participants with further details after the survey closes.
As an incentive for taking part in this survey you can opt in to win a £25 Love2shop voucher. Terms and Conditions apply.
Thank you for taking the time to share your feedback. Your views are important and will help shape future improvements to our services.
Why we are asking We want to understand how customers choose to report repairs, what helps or prevents them from using my.Account, and what would make the online service easier and more trustworthy. Your feedback will help us improve the service. The survey should take around 5 minutes.
The survey will remain open until 12:00pm on 23 November.
