Tell us what you think about bpha website part 2

Thank you for taking part in part 1 of our website survey.

We’re now inviting you to review several additional features including:

1. How clearly services are explained and what customers can expect
2. Customer voice and accountability
3. The journey for making a service request
4. My.account and self-service options
5. The website’s tone of voice
6. Regulatory and performance information
7. The search function

Your feedback on these areas will help us improve the overall user experience.

Kindly visit the website https://www.bpha.org.uk/ and share your feedback by completing this short survey using this link.

Following this survey, we will also be inviting you to participate in an online meeting to hear about your experience navigating the website.

If would like to join the website focus group, kindly leave your name and contact details at the end of the survey.

Places are limited; you will receive a £25 love2shop voucher for taking part in the focus group.