Your feedback for the Tenant Satisfaction Measures (TSMs) 2025-2026

Share Your feedback for the Tenant Satisfaction Measures (TSMs) 2025-2026 on Facebook Share Your feedback for the Tenant Satisfaction Measures (TSMs) 2025-2026 on Twitter Share Your feedback for the Tenant Satisfaction Measures (TSMs) 2025-2026 on Linkedin Email Your feedback for the Tenant Satisfaction Measures (TSMs) 2025-2026 link

This year, over 1,700 customers shared their views for the Tenant Satisfaction Measures (TSMs).

Overall satisfaction has increased for both rental customers and homeowners, alongside strong improvements in repairs services and how we listen and act on feedback.

TSMs have continued to shape how we improve our services, and we are beginning to see the impact of those changes.

Take the TSM quiz- can you spot where improvements have been made? You can read the full TSM report here https://www.bpha.org.uk/about-us/our-performance/

As an incentive for taking part, you can opt-in to win a £25 love2shop voucher. Terms and conditions apply.

This year, over 1,700 customers shared their views for the Tenant Satisfaction Measures (TSMs).

Overall satisfaction has increased for both rental customers and homeowners, alongside strong improvements in repairs services and how we listen and act on feedback.

TSMs have continued to shape how we improve our services, and we are beginning to see the impact of those changes.

Take the TSM quiz- can you spot where improvements have been made? You can read the full TSM report here https://www.bpha.org.uk/about-us/our-performance/

As an incentive for taking part, you can opt-in to win a £25 love2shop voucher. Terms and conditions apply.

  • TSM 2025-2026 Quiz

    Take Survey
    Share TSM 2025-2026 Quiz on Facebook Share TSM 2025-2026 Quiz on Twitter Share TSM 2025-2026 Quiz on Linkedin Email TSM 2025-2026 Quiz link