Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share Arrears letters on FacebookShare Arrears letters on TwitterShare Arrears letters on LinkedinEmail Arrears letters link
Consultation has concluded
Tenant Arrears – Letter Review
What we are doing
When a bpha tenant ends their tenancy, any debt on the closed rent account is known as former tenant debt. We have a procedure that we follow to recover any former tenant debt, which includes a number of letter templates, some of which are in the sample below.
We recently carried out a review of all our former tenant letters, following feedback from customers that the letters weren’t very user friendly.
How you can get involved
Please read the four letters below. I have included a closing balance letter (CLOD) that would only be used when the tenant is deceased. In all other circumstances, we would use the closing balance letter (CLOS), the letter one (LET1), and the letter three (LET3).
I would love to hear your feedback on the letters. Please complete the survey to give your feedback and add your questions or ideas on the tabs below.
Tenant Arrears – Letter Review
What we are doing
When a bpha tenant ends their tenancy, any debt on the closed rent account is known as former tenant debt. We have a procedure that we follow to recover any former tenant debt, which includes a number of letter templates, some of which are in the sample below.
We recently carried out a review of all our former tenant letters, following feedback from customers that the letters weren’t very user friendly.
How you can get involved
Please read the four letters below. I have included a closing balance letter (CLOD) that would only be used when the tenant is deceased. In all other circumstances, we would use the closing balance letter (CLOS), the letter one (LET1), and the letter three (LET3).
I would love to hear your feedback on the letters. Please complete the survey to give your feedback and add your questions or ideas on the tabs below.
