You said, we did

Thank you very much for your input into the refreshed Neighbourhood Policy.

The key areas of feedback from customers included:

• The importance of a good quality grounds maintenance service.
• Customers having the opportunity to be involved in the monitoring of communal services.
• Customers being able to meet bpha colleagues at estate inspections.
• Customers having a clear route to provide feedback about communal services and receiving answers when they called in with queries.

We have taken account of the feedback received and built this into the new Policy. The Policy has also been considered by involved customers through the Customer Service Improvement Panel.

The new Policy has been approved by the Board’s Customer Experience Committee and will be uploaded onto the bpha website by the end of June 2025.