bpha's approach to Neighbourhood Management

We are currently reviewing our Neighbourhood Management Policy, (current policy attached in documents) that details our approach to managing communal areas and land owned by bpha, aiming to create a safe, secure, and well-maintained living environment for residents.

We held a focus group with customers recently and so far, the new policy will include the following areas:

• Communal Cleaning and Caretaking
• Fly tipping, Grounds Maintenance
• Tree Management
• CCTV/Security
• Health and Safety in Communal spaces
• Estate Inspections
• Communal Repairs
• Parking and Abandoned Vehicles
• Pest Control in communal areas
• Play areas
• Tenancy Enforcement – communal ASB type issues
• Role of Managing Agents
• Sheds
• Cycle Stores
• Refuse/Bin sheds
• Link to Service Charges.

We'd love to hear your views on what is most important to you that you'd like to see included in the policy.

Please complete the survey below for a chance to win a £25 love to shop voucher. For every additional 25 completed surveys we receive, we'll add another £25 voucher to the prize pot, so the more people we hear from, the more chance you have of winning. Please complete this by 23rd April 2025.

Terms and conditions:

• The giveaway is open to bpha customers only. This includes tenants, leaseholders, garage licensees and Shared Owners
• One entry per customer (as described above)
• Surveys must be completed by 23rd April 2025
• The names of bpha customers who have completed the survey will be entered into an online random result generator which will select the winning entry
• The winner will be notified by phone or email by 2nd May 2025
• There is one prize of £25 in Love2Shop vouchers
• The winner will receive a £25 Love2shop voucher which cannot be exchanged for another prize
• The voucher will be sent by email to the winner by 16th May 2025
• For every 25 entries, they will have another chance to win £25