bpha's approach to Neighbourhood Management

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Consultation has concluded

Thank you for your input. 

Please read the New feed below to see how we have incorporated your feedback.


We are currently reviewing our Neighbourhood Management Policy, (current policy attached in documents) that details our approach to managing communal areas and land owned by bpha, aiming to create a safe, secure, and well-maintained living environment for residents.

We held a focus group with customers recently and so far, the new policy will include the following areas:

  • Communal Cleaning and Caretaking
  • Fly tipping, Grounds Maintenance
  • Tree Management
  • CCTV/Security
  • Health and Safety in Communal spaces
  • Estate Inspections
  • Communal Repairs
  • Parking and Abandoned Vehicles
  • Pest Control in communal areas
  • Play areas
  • Tenancy Enforcement – communal ASB type issues
  • Role of Managing Agents
  • Sheds
  • Cycle Stores
  • Refuse/Bin sheds
  • Link to Service Charges.

We'd love to hear your views on what is most important to you that you'd like to see included in the policy.


Thank you for your input. 

Please read the New feed below to see how we have incorporated your feedback.


We are currently reviewing our Neighbourhood Management Policy, (current policy attached in documents) that details our approach to managing communal areas and land owned by bpha, aiming to create a safe, secure, and well-maintained living environment for residents.

We held a focus group with customers recently and so far, the new policy will include the following areas:

  • Communal Cleaning and Caretaking
  • Fly tipping, Grounds Maintenance
  • Tree Management
  • CCTV/Security
  • Health and Safety in Communal spaces
  • Estate Inspections
  • Communal Repairs
  • Parking and Abandoned Vehicles
  • Pest Control in communal areas
  • Play areas
  • Tenancy Enforcement – communal ASB type issues
  • Role of Managing Agents
  • Sheds
  • Cycle Stores
  • Refuse/Bin sheds
  • Link to Service Charges.

We'd love to hear your views on what is most important to you that you'd like to see included in the policy.


Consultation has concluded

  • You said, we did

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    Thank you very much for your input into the refreshed Neighbourhood Policy.

    The key areas of feedback from customers included:

    • The importance of a good quality grounds maintenance service.
    • Customers having the opportunity to be involved in the monitoring of communal services.
    • Customers being able to meet bpha colleagues at estate inspections.
    • Customers having a clear route to provide feedback about communal services and receiving answers when they called in with queries.

    We have taken account of the feedback received and built this into the new Policy. The Policy has also been considered by involved customers through the Customer Service Improvement Panel.

    The new Policy has been approved by the Board’s Customer Experience Committee and will be uploaded onto the bpha website by the end of June 2025.