bpha's Commitment to you

We are working closely with the Customer Service Improvement Panel SIP, to produce a set of service statements which outline the promises we make about the service you can expect from bpha. These take into account findings from a review recently carried out by the Service Improvement Panel and consider customer feedback from the Tenant Satisfaction Measures, Complaints, the Big Listen, and other insights we have received on what's important to customers.

The headline title for the Commitments, are as follows

1. We will keep your home safe, secure and well‑maintained

2. We will communicate clearly, simply and honestly

3. We will listen to you — and your voices will shape our services

4. We will treat you with respect, fairness and empathy

5. We will make it easy for you to report issues and get support

6. We will handle complaints fairly, openly and with care

7. We will support you and your community to thrive

8. We will be open, transparent and accountable

We would love to hear your ideas on what you would like these to be called. Please select your preferred name from the list of options, or you can choose other to suggest an alternative.

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