Customer Engagement- ways to get involved with bpha

Thank you for joining bpha's online engagement community and being an involved customer on The Place

Listening to and acting on what you tell us about your home, neighbourhoods and services is important to us.

Having your say has never been easier, We have a menu of options you can get involved in and it isn't just about attending meetings – there are many ways to get involved.

We often offer love to shop vouchers, as an incentive for you to get involved , and will cover the cost of your travel if there is a meeting or activity that you’re invited to attend.

It's easy to get involved – just register your interest online at The Place by completing the survey link below or contact us by emailing us at customervoice@bpha.org.uk

Ways to get involved

Service Improvement Panel

The Service Improvement Panel works with bpha to look at our performance from a customer viewpoint. You will be an influential customer voice to Board and bpha’s committees, helping to make decisions on the services that effect you.

Focus groups

One-off groups set up to focus on a specific issue for a limited time.

Mystery shopping

‘Test’ our services and tell us what we did well and how we could make improvements. Full training is provided.

Performance monitoring and service improvement

A monitoring role looking at how our housing services are performing and work with officers to suggest improvements.

Surveys

From time to time, we might ask you to complete a quick survey online, by text or telephone to give us feedback on specific services.

Tenant Satisfaction Measures

A set of questions set by the Regulator of social housing that we must collect through the year and publish the results. You can find out more about them here.

Resident Inspectors

Resident Inspectors help us improve services like communal cleaning, voids, TSG gas servicing and grounds maintenance Resident Inspectors assist bpha by conducting research through the inspections of contract work, for example they are currently inspecting TSG Boiler servicing, Grounds maintenance and cleaning contract.

Resolve

Resolve group look at our quarterly complaints received by bpha. They review the complaints based on the policy, procedure and ombudsman code and make recommendations to how we can improve the complaint handling process.

Resident-led Building Safety Group

Residents of our High-rise buildings can join the resident-led Building Safety Group. Meeting every three months, the group provides an opportunity for residents to influence and challenge our Building Safety practices. The group helps make sure residents safety concerns are listened to and responded to quickly.