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Consultation has concluded
Tell us how we're doing
bpha in house maintenance service have been carrying out repairs in your homes since October 2022 and we will soon be bringing in electrical repairs in-house too.
We want to ensure our repairs service meets the needs of customers and hear your feedback on how we're doing so far. Your ideas will help influence the next stages of bringing electrical repairs and kitchen and bathroom replacements in-house.
Please take part in the survey below and let us know what's working well and area's where we could improve the service you receive. There is an ideas page for you to share your ideas and an opportunity for you to ask questions to the repairs team.
Active members of the Place who have opted in, will automatically be entered into the quarterly prize draw to win £25 shopping vouchers.
Tell us how we're doing
bpha in house maintenance service have been carrying out repairs in your homes since October 2022 and we will soon be bringing in electrical repairs in-house too.
We want to ensure our repairs service meets the needs of customers and hear your feedback on how we're doing so far. Your ideas will help influence the next stages of bringing electrical repairs and kitchen and bathroom replacements in-house.
Please take part in the survey below and let us know what's working well and area's where we could improve the service you receive. There is an ideas page for you to share your ideas and an opportunity for you to ask questions to the repairs team.
Active members of the Place who have opted in, will automatically be entered into the quarterly prize draw to win £25 shopping vouchers.
Share Why repairs take longer then 28 working days??? on FacebookShare Why repairs take longer then 28 working days??? on TwitterShare Why repairs take longer then 28 working days??? on LinkedinEmail Why repairs take longer then 28 working days??? link
Why repairs take longer then 28 working days???
Honorata tatol
asked
about 1 year ago
We are working hard at bpha with both our in-house maintenance service (IHMS) and contractors to ensure that they have the right level of resources available to meet our target times. We are pleased to confirm that we have recently completed a recruitment drive within our IHMS and we now have more operatives available to complete the repairs being reported. Our scheduling team are busy working through scheduled repairs in an attempt to bring these forwards where we can. Repair target times can on occasion also be impacted by operative sickness, the volume of emergency repairs required in any one day, and availability of materials. All service issues such as this are monitored and reviewed by our IHMS management team, who work closely with our workforce and supply chain to deliver service improvements.
Share After 13 weeks the lift at Boswell Court was supposed to have been fixed. We are now told that yet another replacement part is required, surely this should have been noted a long time ago.
It's totally unacceptable that the situation is being allowed to continue. on FacebookShare After 13 weeks the lift at Boswell Court was supposed to have been fixed. We are now told that yet another replacement part is required, surely this should have been noted a long time ago.
It's totally unacceptable that the situation is being allowed to continue. on TwitterShare After 13 weeks the lift at Boswell Court was supposed to have been fixed. We are now told that yet another replacement part is required, surely this should have been noted a long time ago.
It's totally unacceptable that the situation is being allowed to continue. on LinkedinEmail After 13 weeks the lift at Boswell Court was supposed to have been fixed. We are now told that yet another replacement part is required, surely this should have been noted a long time ago.
It's totally unacceptable that the situation is being allowed to continue. link
After 13 weeks the lift at Boswell Court was supposed to have been fixed. We are now told that yet another replacement part is required, surely this should have been noted a long time ago.
It's totally unacceptable that the situation is being allowed to continue.
Bedford1066?
asked
about 1 year ago
Thank you for your enquiry regarding the lift at Boswell Court. We are very sorry for the inconvenience this has caused you and want to assure you that we are doing everything we can, alongside the lift contractor, LES (Lift & Engineering Services), to secure a repair at the earliest opportunity. We expected the repair last week would fix the lift but it was found that an additional part was required which was communicated to us by the engineer on site which enabled the part to be ordered at the earliest opportunity. We will continue to keep customers updated with progress. There will be additional communication for all residents at Boswell Court, which will provide more about how we have been working with the lift contractor, and what we are doing with the lift once the lift is back into service to best prevent any further disruptions to both lifts at Boswell Court.
