Customer Repair and maintenance responsibilities

Share Customer Repair and maintenance responsibilities on Facebook Share Customer Repair and maintenance responsibilities on Twitter Share Customer Repair and maintenance responsibilities on Linkedin Email Customer Repair and maintenance responsibilities link

Consultation has concluded

Hi

We hope you have heard of the Customer Service Improvement Panel by now. But if not, that's okay. We are a group of 10 bpha customers (like you), who work with bpha to help improve the services we all receive.

SIP have been completing a review on the current repairs responsibilities that are bpha's, and also those that are the customer's responsibility.

We have been researching into what other landlords do and do not do, and have been speaking to teams across bpha to gather lots of information. We are using this to make recommendations for any changes we propose to the current responsibilities or to the information provided.

Here is a link to the website that provides a guide on the current maintenance responsibilities.
https://www.bpha.org.uk/living-in-my-home/responsibility-for-repairs/162/. This is a guide for bpha rental tenants and not Shared Owners. Shared Owners, Right To Buy (RTB) and Leaseholders are responsible for all repairs.

We would love to hear from other customers on your thoughts on the questions we have asked in the survey below.

Thank you for your time and for helping to create a better housing experience for everyone.

From the Service Improvement Panel.



Hi

We hope you have heard of the Customer Service Improvement Panel by now. But if not, that's okay. We are a group of 10 bpha customers (like you), who work with bpha to help improve the services we all receive.

SIP have been completing a review on the current repairs responsibilities that are bpha's, and also those that are the customer's responsibility.

We have been researching into what other landlords do and do not do, and have been speaking to teams across bpha to gather lots of information. We are using this to make recommendations for any changes we propose to the current responsibilities or to the information provided.

Here is a link to the website that provides a guide on the current maintenance responsibilities.
https://www.bpha.org.uk/living-in-my-home/responsibility-for-repairs/162/. This is a guide for bpha rental tenants and not Shared Owners. Shared Owners, Right To Buy (RTB) and Leaseholders are responsible for all repairs.

We would love to hear from other customers on your thoughts on the questions we have asked in the survey below.

Thank you for your time and for helping to create a better housing experience for everyone.

From the Service Improvement Panel.



Consultation has concluded

  • You said, we did

    Share You said, we did on Facebook Share You said, we did on Twitter Share You said, we did on Linkedin Email You said, we did link

    Thank you for all your feedback into the repairs and maintenance.


    We have recently updated our Repairs policy incorporating lots of customer feedback, including the deep dive the Service Improvement Team undertook at the start of the year.