Succession Letters

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Consultation has concluded

What we have been doing

We have recently carried out a review of our correspondence to customers who have requested to succeed a tenancy of a tenant who has passed away.

The review has tried to ensure that complex housing legislation is communicated in a clear an empathetic manner.

What we need your help with

As part of the review we would like your help to review the letters, please take part in our survey below and feel free to add any further comments you have on the ideas section.

We have included our current policy on succession to provide you with the organisations approach to handling all succession requests.


What we have been doing

We have recently carried out a review of our correspondence to customers who have requested to succeed a tenancy of a tenant who has passed away.

The review has tried to ensure that complex housing legislation is communicated in a clear an empathetic manner.

What we need your help with

As part of the review we would like your help to review the letters, please take part in our survey below and feel free to add any further comments you have on the ideas section.

We have included our current policy on succession to provide you with the organisations approach to handling all succession requests.