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Customer feedback is extremely important to us. It lets us know what we are doing well, along with where and how we can improve.

In the last three months, overall satisfaction amongst our rental customers has dropped slightly. In contrast, our homeowners are more satisfied than they were at the end of the previous three months of results.

You can view our latest results on our website https://www.bpha.org.uk/about-us/latest-results/247/

We’re always keen to find out more about ways that you think we can improve the service we provide and the ways you would prefer to give us feedback.

Please complete the

Customer feedback is extremely important to us. It lets us know what we are doing well, along with where and how we can improve.

In the last three months, overall satisfaction amongst our rental customers has dropped slightly. In contrast, our homeowners are more satisfied than they were at the end of the previous three months of results.

You can view our latest results on our website https://www.bpha.org.uk/about-us/latest-results/247/

We’re always keen to find out more about ways that you think we can improve the service we provide and the ways you would prefer to give us feedback.

Please complete the survey below for your chance to win a £25 love to shop voucher, please see terms and conditions.


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