Customer engagement- ways to get involved
We understand the importance of you having a voice in decisions that affect you and your home. As well, as the Place, bpha offers different opportunities for you to have your say, and we want to make sure we have this right.
We’ve been reviewing our opportunities for you to get involved and are making some changes, including introducing new ways to do this. We would like to know whether these opportunities are the right way for you to share your views and influence services delivered to you.
New Service Improvement Panel- will review performance and share its findings with Customer Committee and Board.
New Building Safety Group- will contribute towards meeting the requirements of the building safety act, and ensure customers have a voice in their high-rise building's safety.
Resolve- complaints panel- look at quarterly complaints received by bpha. They review the complaints based on the policy, procedure and ombudsman code and make recommendations.
Resident Inspectors- assist bpha by conducting research through the inspections of contract work, for example they are currently inspecting TSG Boiler servicing, Grounds maintenance and cleaning contract.
Focus Groups- We regularly hold these on different topics, where you can have your say in the development of services, policies and procedures.
Surveys- we consult with you on a regular basis on various topics, using a number of different surveys. We also use transactional surveys after you've had an interaction with bpha, such as a call to the CCC or after a repair has taken place.
Listening to and acting on what you tell us about your homes, neighbourhoods and services is important to us. By getting involved, you get the chance to tell us what matters to you and help to make things better where you live. It’s also a great way of meeting neighbours and bpha staff members.
Please complete the survey below, and share your ideas on the ideas page.
Please also ask any questions you have for the Customer Engagement team and Becky or Clare will get back to you. .
If you are interested in any of the opportunities to get involved, please contact Becky and Clare at customervoice@bpha.org.uk or complete the short survey below.
