Website

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Consultation has concluded

Have you seen our new website?

Working with customers, we have redesigned our website to make it easier for you to find what’s important to you. The new site is designed to help you find the information you need quickly and easily.

You told us you wanted to be able to report a repair and access your bpha account quickly and easily and these are now prominent buttons on the home page for you to do this. Immediately below these are quick link buttons which take you to information on how you can get involved with shaping our services and ways to pay to your rent.

The site also includes live data, such as how long the wait times are for the Customer Communications Centre and the Repairs Team to help you decide the best method and time to get in touch.

Thank you to our customer group, who played such an important role in shaping and testing the new website. Their feedback very much influenced how it looks and works.

As with anything of this scale, you may experience a few glitches over the first few weeks. We will prioritise fixing any website issues you report, and look forward to your thoughts on any suggested improvements at Customervoice@bpha.org.uk

you can find our website here: https://www.bpha.org.uk/

Please complete the short survey below with your feedback on the new look website.

Have you seen our new website?

Working with customers, we have redesigned our website to make it easier for you to find what’s important to you. The new site is designed to help you find the information you need quickly and easily.

You told us you wanted to be able to report a repair and access your bpha account quickly and easily and these are now prominent buttons on the home page for you to do this. Immediately below these are quick link buttons which take you to information on how you can get involved with shaping our services and ways to pay to your rent.

The site also includes live data, such as how long the wait times are for the Customer Communications Centre and the Repairs Team to help you decide the best method and time to get in touch.

Thank you to our customer group, who played such an important role in shaping and testing the new website. Their feedback very much influenced how it looks and works.

As with anything of this scale, you may experience a few glitches over the first few weeks. We will prioritise fixing any website issues you report, and look forward to your thoughts on any suggested improvements at Customervoice@bpha.org.uk

you can find our website here: https://www.bpha.org.uk/

Please complete the short survey below with your feedback on the new look website.

Consultation has concluded

  • You said, we did

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    Your input both before, during and since the new website went live has been invaluable. We had customers help us to procure the company who designed and developed the new site, we asked customers to take part in testing and made lots of change as a result of their input. Every idea or piece of feedback has been picked up, and is or has been added to the site; or if we haven't been able to we have let the individuals know why.