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What do you think of bpha's Customer Strategy?
bpha is committed to delivering the highest quality services and improving your experience as customers. Our refreshed Customer Strategy 2025-2029 outlines our plans to become a landlord that all our customers value and trust.
The seven customer strategy priorities are:
Deliver an excellent customer experience through person-centred services that are appropriate to the needs of our individual customers
Proactively collect and act on feedback to design and improve our services and to provide a safe and well-maintained home
Continue to develop our digital services to offer choice of access to our services for all customers
Know the people behind the front door so we that we offer services based on the information customers provide
Invest in a local presence building strong links with communities and partnerships with a focus on the quality of our neighbourhoods
Champion the customer voice to ensure it is heard and is at the heart of decision making at all levels of the organisation.
Embed our customer engagement framework, listen and feedback.
The Strategy was developed based on customers’ feedback, including insight from our Tenant Satisfaction Measures (TSMs) and day-to-day feedback, including from complaints and compliments.
You can opt into be entered into a prize draw to receive £25 love to shop voucher for completing the survey below that's open until the 10 July 2025. You will also be entered into a prize draw to with £75 love to shop vouchers, for taking part in any activity on the Place between now and the 12 September 2025. Please see terms and conditions for more information.
What do you think of bpha's Customer Strategy?
bpha is committed to delivering the highest quality services and improving your experience as customers. Our refreshed Customer Strategy 2025-2029 outlines our plans to become a landlord that all our customers value and trust.
The seven customer strategy priorities are:
Deliver an excellent customer experience through person-centred services that are appropriate to the needs of our individual customers
Proactively collect and act on feedback to design and improve our services and to provide a safe and well-maintained home
Continue to develop our digital services to offer choice of access to our services for all customers
Know the people behind the front door so we that we offer services based on the information customers provide
Invest in a local presence building strong links with communities and partnerships with a focus on the quality of our neighbourhoods
Champion the customer voice to ensure it is heard and is at the heart of decision making at all levels of the organisation.
Embed our customer engagement framework, listen and feedback.
The Strategy was developed based on customers’ feedback, including insight from our Tenant Satisfaction Measures (TSMs) and day-to-day feedback, including from complaints and compliments.
You can opt into be entered into a prize draw to receive £25 love to shop voucher for completing the survey below that's open until the 10 July 2025. You will also be entered into a prize draw to with £75 love to shop vouchers, for taking part in any activity on the Place between now and the 12 September 2025. Please see terms and conditions for more information.
